Is Newegg Legit? Uncovering the Truth

Last Updated on October 25, 2023 by Humera Hallari

As online shopping becomes more and more popular, it’s important to be cautious of where we spend our hard-earned money. One company that has been the subject of much debate lately is Newegg. With its vast selection of electronics, no wonder why so many people turn to Newegg for their tech needs. However, with so many online scams and fraudulent websites out there, it’s natural to wonder if Newegg is really a trustworthy and legitimate company.

In this article, we’ll take a deep dive into the truth behind Newegg, examining its history, customer reviews, and overall reputation to determine whether it’s worth your time and money. So, if you’re curious about whether Newegg is legit or just another online scam, keep reading to find out the truth.

newegg home page

What is Newegg?

Newegg is an online retailer specializing in computer hardware and software, consumer electronics, and other tech-related products. It was founded in 2000 by Fred Chang, a former immigrant from Taiwan. The company’s headquarters are located in the City of Industry, California, and it has several distribution centers across the United States.

Newegg’s website is easy to navigate and offers a wide range of products, including gaming laptops, desktops, computer components, and peripherals. In addition to selling products, Newegg also offers a range of services, such as installation and repair, extended warranties, and tech support.

Newegg’s history and reputation

Newegg has been around for over two decades and has established itself as a major player in the online tech retail industry. Over the years, the company has received several awards and accolades, including the Forbes “Best of the Web” award in 2005 and 2006.

However, Newegg’s reputation has taken a hit in recent years due to several controversies. In 2018, the company was fined $2.8 million by the Federal Trade Commission (FTC) for allegedly misleading customers regarding its return policy. The FTC found that Newegg’s policy did not disclose the fact that customers would be charged a restocking fee for returning certain items.

In addition to the FTC fine, Newegg has also faced criticism for its handling of customer data breaches. In 2018, the company revealed that it had suffered a data breach that exposed customers’ credit card information. The breach was not disclosed until several months after it had occurred, leading to criticism of Newegg’s handling of the situation.

Despite these controversies, Newegg remains a popular online retailer, particularly for those looking to purchase computer components and other tech-related products.

Reviews and ratings of Newegg

One way to determine whether a company is legitimate or not is to look at customer reviews and ratings. Newegg has a mixed reputation when it comes to customer reviews. On the one hand, the company has a 4.5-star rating on Trustpilot, with over 80% of reviews rating the company as “Excellent” or “Great.”

On the other hand, Newegg has received a lot of negative reviews on other websites, particularly regarding its customer service. Many customers have complained about long wait times when trying to reach customer service representatives, as well as difficulty obtaining refunds or exchanges.

Newegg’s customer service

As mentioned above, one of the biggest complaints about Newegg is its customer service. Many customers have reported long wait times when trying to reach a representative, as well as difficulty obtaining refunds or exchanges.

However, it’s worth noting that Newegg does offer several customer service options, including phone support, email support, and live chat. The company also has an extensive FAQ section on its website that can help answer many common questions.

newegg customer service

In addition, Newegg offers a Premier Membership program that provides expedited shipping, free returns, and other benefits. Premier members also have access to a dedicated customer service line, which can help alleviate some of the frustrations associated with reaching a representative.

Newegg’s return policy

Newegg’s return policy has been the subject of controversy in the past. The company’s policy states that customers can return most items within 30 days of purchase for a refund or exchange.

However, there are some exceptions to this policy. Some items, such as software and video games, are not eligible for returns once opened. In addition, certain items may be subject to a restocking fee, which can range from 15% to 25%.

Despite these restrictions, Newegg’s return policy is fairly standard for online retailers, and many customers have reported positive experiences with the company’s returns process.

Newegg’s pricing and deals

One of the reasons why many people turn to Newegg for their tech needs is the company’s competitive pricing and frequent deals. Newegg often offers discounts on popular products, as well as free shipping on many items.

In addition, Newegg has a Price Match Guarantee, which states that the company will match the price of any item sold by a competitor as long as the item is identical and in stock. This guarantee can help ensure that customers are getting the best possible deal when shopping with Newegg.

Why should you buy from Newegg?

Despite the controversies and negative reviews, there are several reasons why you should consider buying from Newegg.

First and foremost, the company offers a wide range of products at competitive prices. Whether you’re looking for computer components, gaming laptops, or peripherals, Newegg has you covered.

In addition, Newegg’s website is easy to navigate, and the company offers several customer service options, including phone support, email support, and live chat. The Premier Membership program can also provide additional benefits for frequent shoppers.

Finally, Newegg’s Price Match Guarantee and frequent deals can help ensure that you’re getting the best possible price when shopping with the company.

Comparison with other online retailers

To determine whether Newegg is legit or just another online scam, it’s worth comparing the company to other online retailers in the tech space.

One of Newegg’s biggest competitors is Amazon. While Amazon offers a wider range of products, Newegg is more specialized in the tech space. In addition, Newegg often has better pricing and deals on tech-related products, as well as a more dedicated customer base.

Another competitor is Best Buy, which has both physical stores and an online presence. While Best Buy also specializes in tech products, the company’s pricing can be higher than Newegg’s.

Overall, Newegg is a strong competitor in the online tech retail space, offering competitive pricing, a dedicated customer base, and a wide range of products.

Newegg’s security measures

One concern that many people have when shopping online is the security of their personal and financial information. Newegg takes several measures to ensure that its customer’s data is secure.

First, the company uses SSL encryption to protect customer data during transmission. In addition, Newegg uses a variety of security measures, including firewalls and intrusion detection systems, to prevent unauthorized access to its systems.

Finally, Newegg has a dedicated team of security professionals who monitor the company’s systems and respond to potential threats.

Availability of products on Newegg

One of the best things about Newegg is the availability of different types of products. Newegg has everything from high-end CPUs and graphics cards to RGB lighting and gaming chairs. Need a new laptop for work or school? Newegg offers a wide selection of brands and models to choose from. And let’s not forget about home entertainment – from 4K TVs to soundbars and streaming devices, Newegg has it all. But it’s not just the variety of products that sets Newegg apart – it’s also the competitive pricing and deals. With frequent sales and discounts, you can often find products at a lower price than other retailers.

Plus, Newegg offers free shipping on many items, making it even more convenient to shop online. In conclusion, if you’re in the market for any type of tech product, is the place to go. With a reputation for reliability and a vast selection of products at competitive prices, you can’t go wrong with Newegg. So what are you waiting for? Start browsing today and upgrade your tech game!

Pros of using Newegg

Firstly, Newegg has been around since 2001 and has built a solid reputation in the tech industry. It has won numerous awards for its customer service and is trusted by millions of customers worldwide. The company has a strict policy against selling counterfeit products, and it only sources its products from authorized dealers and manufacturers. So, you can be sure that you’re getting genuine products when you shop on

Another advantage of using is the vast selection of products that are available. It’s hard to find a tech product that’s not available on the site, and there are always new products being added to the inventory. From computer components to gaming consoles, Newegg has it all. And with the site’s user-friendly interface, it’s easy to find the product you’re looking for.

Moreover, Newegg offers competitive pricing on its products. You can often find products on at a lower price than you would on other websites. And the site frequently runs sales and promotions, which can save you even more money.

Additionally, Newegg has a price match guarantee, which means if you find a lower price on a product elsewhere, Newegg will match it. Lastly, shopping on is convenient and hassle-free. The site offers fast and free shipping on most products, and you can track your order every step of the way. And if you have any questions or concerns, Newegg’s customer service team is available 24/7 to assist you.

In conclusion, if you’re in the market for tech products, then is definitely worth checking out. It’s a legitimate website with a vast selection of products, competitive pricing, and excellent customer service. So, go ahead and start shopping on with confidence.

Conclusion: Is Newegg legit or a scam?

After examining Newegg’s history, reputation, customer reviews, and security measures, it’s clear that the company is a legitimate and trustworthy online retailer.

While Newegg has faced some controversies in the past, its overall reputation is positive, and the company offers a wide range of products at competitive prices. In addition, the company takes several measures to ensure that customer data is secure, which is an important consideration when shopping online.

Ultimately, whether you decide to shop with Newegg or not is up to you. However, based on the information presented in this article, it’s clear that Newegg is a legitimate and reputable online retailer that is worth considering for your tech-related purchases.

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